At RHA – Import, we stand behind the quality and craftsmanship of all our premium vaping products and accessories. To ensure your satisfaction, we offer a comprehensive product warranty that guarantees your purchase is free from defects in materials and workmanship.

Warranty Coverage

Our warranty covers the following:

• Vaping Devices (Mods, Tanks, Pod Systems, and Accessories)
  RHA – Import offers a limited warranty for a period of the warranty period, 40 days from the date of purchase. This warranty applies to manufacturing defects, material flaws, or malfunctions under normal usage.
• Disposable Vapes and E-Liquids
  Due to the consumable nature of disposable vapes and e-liquids, these products are not covered under the warranty unless defective upon receipt.

What the Warranty Covers:

• Defects in materials or workmanship
• Malfunctions under normal usage and conditions
• Failure to perform as intended within the specified warranty period

What the Warranty Does Not Cover:

• Normal wear and tear
• Damage caused by misuse, neglect, or improper handling
• Damage resulting from unauthorized modifications or repairs
• Issues caused by using incompatible accessories or e-liquids
• Consumable parts, such as coils and batteries, unless defective upon receipt

How to File a Warranty Claim

If you believe your product is defective and eligible for a warranty claim, please follow these steps:

1. Contact Our Customer Support Team
   Reach out to our customer service team at [insert contact email or phone number] with your order number, a description of the issue, and any relevant photos or videos showing the defect.
2. Review and Verification
   Our team will review your claim and verify the issue. If your claim is approved, we will provide further instructions on how to return the product.
3. Return the Defective Product
   Ship the defective product back to us as per the instructions provided. The customer is responsible for return shipping costs unless otherwise specified.
4. Repair or Replacement
   Upon receiving the defective product, we will either repair or replace it at our discretion. If the product is no longer available, we may offer a similar replacement or store credit for the value of the original product.

Important Notes:

• Keep your proof of purchase and original packaging, as these may be required for warranty claims.
• Warranty claims must be made within the warranty period 40 days from the purchase date.

Contact Us

For any questions regarding our product warranty, please don’t hesitate to contact our customer support team at Info@Rha-Import.ca. We’re here to ensure you have the best experience with your RHA – Import products.

Thank you for choosing RHA – Import. We’re proud to offer high-quality vaping products and accessories, backed by our commitment to customer satisfaction.