Welcome to RHA – Import! Whether you’re new to vaping or a seasoned pro, we’re here to help. Below are some of the most frequently asked questions about our products, services, and policies.

1. What products does RHA – Import offer?

We offer a wide range of premium vaping products and accessories, including e-liquids, disposable vapes, tanks, mods, coils, and more. All our products are crafted with quality and innovation in mind to elevate your vaping experience.

2. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Please note that shipping times and costs may vary depending on your location. Additionally, customers are responsible for any customs duties, taxes, or import fees that may apply.

3. How long does it take to process and ship my order?

Orders are typically processed within 1-2 business days. Shipping times depend on the shipping method selected at checkout:

• Standard Shipping: Estimated delivery time,  3-7 business days
• Expedited Shipping: Estimated delivery time, 2-3 business days
• Express Shipping: Estimated delivery time, 1-2 business days

4. Can I track my order?

Yes, once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.

5. What is your return and refund policy?

We accept returns on unused, unopened products within 30 days of purchase. Please refer to our Return & Refund Policy for detailed information on eligibility and the return process.

6. How do I join the RHA – Import Rewards Program?

Joining the RHA – Import Rewards Program is easy and free! Simply create an account on our website, and you’ll start earning points with your first purchase. Points can be redeemed for discounts on future orders, and you’ll enjoy exclusive benefits as you earn more points.

7. What should I do if my product is defective or damaged?

If you receive a defective or damaged product, please contact our customer service team at [insert contact email or phone number] within 7 days of receiving your order. We’ll arrange for a replacement or refund as per our policy.

8. Are your products safe?

All of our products undergo rigorous quality control checks to ensure they meet industry standards for safety and performance. However, vaping products are intended for use by adults and should be kept out of reach of children and pets.

9. Can I cancel or change my order after it’s been placed?

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.

10. Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals. Additionally, members of our Rewards Program can earn points that can be redeemed for discounts on future purchases.

11. How do I contact customer service?

You can contact our customer service team via email at Info@Rha-Import.ca, or by phone at +1 (416) 720-5108. We’re here to help with any questions or concerns you may have.

12. Are there any age restrictions for purchasing vaping products?

Yes, you must be at least 21 years old (or the legal age in your location) to purchase vaping products from RHA – Import. We require age verification at checkout to ensure compliance with local laws.

13. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards are the perfect way to give the gift of premium vaping products to friends and family.

14. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. All payments are securely processed.

If you have any other questions that aren’t covered here, please don’t hesitate to reach out to us. We’re here to help and ensure you have the best experience with RHA – Import!